Frequently asked questions
How can I be sure of the standards of the
garages?
Diamond's Best Friends Garage Network monitors and assesses its garage network on a regular
basis. If any garage fails any of the standards they may be removed from the
National Service Network. The garages know this and work hard to maintain
the right levels of workmanship and customer service.
Who do I pay for the repair work?
You pay Diamond's Best Friends Garage Network for the work and they pass on payment to
the garage. This helps Diamond's Best Friends Garage Network maintain consistent and fair pricing; making
sure you're not paying too much, or for more than you should.
How do I pay?
When you call to book your vehicle in for the work,
Diamond's Best Friends Garage Network will take your credit or debit card details to ensure that the card
is valid. However, no money will be deducted from your card until the
work has been completed.
What happens if the quote changes?
When the car arrives at the garage other work may be
required. Diamond's Best Friends Garage Network will contact you directly, prior to any additional work
being carried out, with details of any changes to your quote. You can
then decide to approve the extra work or not. If you decide not to proceed
you will only be charged for the work that was originally agreed.
What happens if something goes wrong afterwards?
If you have any issues with the work done within 12
months, please call Diamond's Best Friends Garage Network directly as you will be covered under your parts
and labour warranty. Diamond's Best Friends Garage Network will book your car into a garage convenient
for you so the problem can be fixed.
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